Refund policy

Last updated: September 2026

At Dropic, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was advertised, please contact us and we will help resolve the issue.

1. Return Window

You may request a return within 15 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, and tags where applicable.
• You must provide your order number and relevant details.
• For damaged or defective products, please provide clear photos or videos showing the issue.

2. Damaged, Defective or Wrong Product

If your order arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order number and clear photos/videos.

After reviewing the issue, we may offer a replacement, exchange, or refund, as applicable.

3. Change of Mind

Returns for simply changing your mind are subject to product-specific eligibility and may not be available for every product. Please check the product information or contact us before sending anything back.

4. Return Shipping

If the return is due to a wrong, damaged, defective, or significantly misrepresented product, Dropic will provide instructions regarding the return and applicable shipping costs.

For other eligible returns, return shipping costs may be the customer's responsibility.

5. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the order. The time for the funds to appear can depend on the payment provider or bank. Shopify also notes that refunds are normally issued using the same payment method used for the original order.

6. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons. Any such restrictions will be stated on the relevant product page.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible. Cancellation requests can only be accepted before the order has been shipped/fulfilled.

8. How to Request a Return

Please contact us with:

Order number:
Name:
Reason for return:
Photos/videos (if applicable):

Email: [your customer support email]

We will provide the next steps after reviewing your request.

9. Contact Us

If you have questions about our Return & Refund Policy, contact us at:

Dropic
Email: dropicin99@gmail.com
Business address: attibelle,anekal road,karnataka 561207